Dear Valued Customers,
The Lunar New Year(Year of the Tiger) holiday is coming.
Here is MadMolds 2022 CNY holiday schedule:
Official holiday for MadMolds: from January 28th, 2022 to February 07th, 2022. All services resume on February 07, 2022 at 9:30 am.
-- Schedules on orders and support services --
January 19th, 2022 (dates inclusive, HKT):
- Orders: All orders scheduled to ship on or before this day can be shipped before the holiday.
- Support: all questions made on or before this day will get response before the holiday.
January 28th, 2022 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on January 19th, 2022 before the holiday, and we aim to answer all questions made on that day, but we cannot guarantee with the shipments.
January 28, 2022 to February 7, 2022 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.
- Support: support service will be available for urgent inquiries during these days.
February 4 and 7th, 2022 onward (dates inclusive, HKT):
- Orders: shipping resumes on February 7th. Extra processing time may be required due to holiday backlog. All orders which are ready to ship can be shipped within a few days after February 7, 2022.
February 14, 2022, onward (dates inclusive, HKT):
- Orders & Support: all orders and support services are expected to be normal again.
-- Tracking service --
Most post offices confirmed that the packages shipped before the holiday will be traceable during the holiday.
-- Postal Services --
Most postal services that Madmolds provided will resume on February 7, 2022. The below shipping services will be paused a little earlier before the holiday:
Please kindly note that not all suppliers and factories Madmolds works with resume work on February 7, 2022.
-- Custom orders --
The customisations and custom mold production will be temporarily suspended during these days - January 19th to February 9th. 2022.
Happy New Year to all!
Thank you for your supports!