Dear Valued Customers,
The Lunar New Year(Year of the Rabbit) holiday is coming.
Here is MadMolds 2023 CNY holiday schedule:
Official holiday for MadMolds: from January 15th, 2023 to January 28th, 2023. All services resume on January 29, 2022 at 9:30 am.
-- Schedules on orders and support services --
January 15th, 2023 (dates inclusive, HKT):
- Orders: All orders scheduled to ship on or before this day can be shipped before the holiday.
- Support: all questions made on or before this day will get response before the holiday.
January 27th, 2023 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on January 15th, 2023 before the holiday, and we aim to answer all questions made on that day, but we cannot guarantee with the shipments.
January 13, 2023 to January 29, 2023 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.
- Support: support service will be available for urgent inquiries during these days.
January 25 and 27th, 2023 onward (dates inclusive, HKT):
- Orders: shipping resumes on January 27th. Extra processing time may be required due to holiday backlog. All orders which are ready to ship can be shipped within a few days after January 27, 2023.
January 29, 2023, onward (dates inclusive, HKT):
- Orders & Support: all orders and support services are expected to be normal again.
-- Tracking service --
Most post offices confirmed that the packages shipped before the holiday will be traceable during the holiday.
-- Postal Services --
Most postal services that Madmolds provided will resume on January 27, 2023. The below shipping services will be paused a little earlier before the holiday:
Please kindly note that not all suppliers and factories Madmolds works with resume work on January 27, 2023.
-- Custom orders --
The customisations and custom mold production will be temporarily suspended during these days - January 13th to January 28th. 2023.
Happy New Year to all!
Thank you for your supports!