Dear Valued Customers,
The Lunar New Year(Year of the Ox) holiday is coming.
Here is MadMolds 2021 CNY holiday schedule:
Official holiday for MadMolds: from February 5th, 2021 to February 19th, 2021. All services resume on February 20, 2021 at 9:30 am.
-- Schedules on orders and support services --
February 1st, 2021 (dates inclusive, HKT):
- Orders: All orders scheduled to ship on or before this day can be shipped before the holiday.
- Support: all questions made on or before this day will get response before the holiday.
February 6th, 2021 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on February 1st, 2021 before the holiday, and we aim to answer all questions made on that day, but we cannot guarantee with the shipments.
February 6, 2021 to February 19, 2021 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.
- Support: support service will be available for urgent inquiries during these days.
February 20 and 22, 2021 onward (dates inclusive, HKT):
- Orders: shipping resumes on February 20. Extra processing time may be required due to holiday backlog. All orders which are ready to ship can be shipped within a few days after February 19, 2021.
February 28, 2021, onward (dates inclusive, HKT):
- Orders & Support: all orders and support services are expected to be normal again.
-- Tracking service --
Most post offices confirmed that the packages shipped before the holiday will be traceable during the holiday.
-- Postal Services --
Most postal services that Madmolds provided will resume on February 19, 2021. The below shipping services will be paused a little earlier before the holiday:
Please kindly note that not all suppliers and factories Madmolds works with resume work on February 19, 2021.
Happy New Year to all!
Thank you for your supports!