Dear Valued Customers,
The Lunar New Year(Year of the Dragon) holiday is coming.
Here is MadMolds 2024 CNY holiday schedule:
Official holiday for MadMolds: from February 5th, 2024 to February 17th, 2024. All services resume on February 18, 2024 at 9:30 am.
-- Schedules on orders and support services --
February 3th, 2024 (dates inclusive, HKT):
- Orders: All orders scheduled to ship on or before this day can be shipped before the holiday.
- Support: all questions made on or before this day will get response before the holiday.
February 18th, 2024 (dates inclusive, HKT):
- Orders & Support: we aim to ship all orders which scheduled to be shipped on February 3th, 2024 before the holiday, and we aim to answer all questions made on that day, but we cannot guarantee with the shipments.
February 3th, 2024 to February 18, 2024 (dates inclusive, HKT):
- Orders: Orders placed before the holiday, and are scheduled to ship during the holiday, will not be shipped until the holiday ended.
- Support: support service will be available for urgent inquiries during these days.
February 18 and 20th, 2024 onward (dates inclusive, HKT):
- Orders: shipping resumes on February 18th. Extra processing time may be required due to holiday backlog. All orders which are ready to ship can be shipped within a few days after February 18, 2024.
February 20, 2024, onward (dates inclusive, HKT):
- Orders & Support: all orders and support services are expected to be normal again.
-- Tracking service --
Most post offices confirmed that the packages shipped before the holiday will be traceable during the holiday.
-- Postal Services --
Most postal services that Madmolds provided will resume on February 18, 2024. The below shipping services will be paused a little earlier before the holiday:
Please kindly note that not all suppliers and factories Madmolds works with resume work on February 18, 2024.
-- Custom orders --
The customisations and custom mold production will be temporarily suspended during these days - February 3th to February 18th. 2024.
Happy New Year to all!
Thank you for your supports!
Best regards,
Madmolds
